Words from a customer

“We were in a stressful situation where we continuously struggled with financing the IT services and finding the right models for distributing the costs to the business units and processes.  Questions arose at every meeting why they should pay so much money for IT and questioned us every time.

The three months remedy was to take a step back and once and for all create clarity in our own business.  We brought in Ortelius to capture information about ourselves and defining our services catalogue from a customer perspective, with cost attributes. Ortelius delivery format with the inorigo® platform gave us trustworthy information and instant visibility that could be shared with my management team.

Now we can feel confident when answering questions from our “customer” and we have been able to creating trust that we are providing a lot of “bang for the buck”.

Now I’m looking forward to do the same with the portfolio management process”