What we deliver:
Service Definition
A best practice structure enabling the sorting out and visualization of existing services. Thereby the IT organization can establish an agreed single view of the actual service catalogue. The solution allows various depth of detailing according to need for the different services.
Operational Cost, allocation and distribution
A comprehensive structure enabling the allocation and management of costs related to the delivery and operations of services. The structure allows both a full cost oriented allocation as well as a budget based distribution of cost. Managing both the cost allocation and how it distributes to usage, releases full capabilities for controlled cost reduction.
Resource Optimization – Service Delivery transparency
A structure of system and infrastructure components at different aggregate levels making up the entire IT Operations Estate. The advantage of having these structures in place includes (but is not limited to)
- Balancing capacity better
- Achieve resilient solutions cheaper & easier
- Supervision of service delivery performance by adding control over resources connected to the services
- Knowing investment requirements to maintain supported and stabile environment
- Supporting ITIL Processes, e.g. Incident & Problem with better Root Cause Elimination and Consequence Analysis
- Understanding which functions and organizations are effected and how when Major Incidents occur
IT Ready for Change
Having control and visibility of the IT arena and the associated costs enables IT not just to be ready for change but taking lead in managing down the Committed cost and suggesting areas of investments for the entire company.